FAQ

Frequently Asked Questions (FAQs)

 

 

1. What is your Return and Exchange Policy?

 

  • All sales are final. We do not offer returns or exchanges on any items purchased at full or discounted prices. Please review our size charts and product details carefully before ordering.

 

2. What should I do if I get a Damaged, Defective, Incomplete, or Wrong order?

 

If you receive a flawed item, please contact us immediately with images so we can review the issue.

  • Contact Time: You must inform us within 24 hours of receiving the order.

  • How to Contact: Reach out to Team Shava either by:

    • Email: shvana0408@gmail.com

    • Direct Message (DM) on Instagram

 

3. What details and images do I need to provide?

 

For any claim regarding damage or a mistake in your order:

  • Image Count: You must send a minimum of 3 and a maximum of 5 clear pictures.

  • Highlight the Flaw: Please ensure the damaged, defective, or missing part of the outfit is clearly highlighted in the image.

  • Proof of Condition: You must include an image showing the original labels, tags intact, and the invoice.

  • Damaged Package: If the external package was damaged, please retain all original packaging and note "Received Damaged" on the delivery receipt when signing.

 

4. How quickly will my damaged item issue be resolved?

 

Once we receive your email or Instagram message and review the images, our team will reach out to you directly to discuss the resolution (such as a replacement, if available).

Complaints raised after the 24-hour window may not be considered.